Privacy Policy

Privacy

1. I am bound by the Codes of Ethics and Practice of the Australian Hypnotherapy Association.  A copy of the code of practice and ethics are available on request or may be viewed on the Anne Goodall Hypnosis website under the heading of news.
2. Subject to me being satisfied that your problem is one that can alleviate by Hypnotherapy, I agree to work with you as part of one my programs which include either a 6, 8 or 12 week option.  Initially, if we are planning on working together on a one-to-one basis, your initial commitment is the introductory session which is 1.5 hours and of which the cost will be outlined in your emailed product offer.  After our initial session, we both have the right to decide if we are suited to moving forward.  When you sign up for a program – post initial session, you are agreeing to complete the program, you understand that if at any time you wish to pause the program that the sessions will be held available for a period of 24 months from the initial date.  The sessions are non-refundable, however if you have not reached our goal within my specified time frame, I will continue to work with you at my cost until you have achieved our agreed outcome.  A condition of this clause is that you agree to listen to the audios between sessions and complete all the mutually agreed tasking.
3. The cost of the individualised programs will be made available at the time of purchase and there cannot be any price increase applied if you are in the midst of paying a payment plan – once your price is secured that will remain at that level throughout the duration of your program
4. It is understood that sometimes sudden events, such as emergencies may happen and may cause clients to cancel their appointments last minute or unable to attend without providing notification. On these occasions it is at the therapists discretion a fee will be charged. In general, however, if you fail to give 24 hours’ notice of your intention to cancel or post pone to that agreed upon therapy appointment or there is a repeat pattern of cancelations, I reserve the right to charge in full for that session.
5. The cost of therapy includes any written materials I may supply but excludes the costs of any books that I might suggest you read.
6. In the event that a private health care rebate is applicable – please email us at info@anne-goodall.com and an invoice with your sessions will be supplied.
7. As part of my code of practice I am required to carry out continuing professional development, and to engage in regular ongoing clinical supervision. This is to ensure an ethical and professional service to client. I may discuss your case in the supervision but would not use any identifying details.
8. The audio component of your sessions will be recorded and will be available to you as a lifetime resource.  It is recommended and your responsibility to download your audios to ensure you have continued access.  It is not the responsibility of Anne Goodall Hypnosis to keep the audios on file for more than 60 days after the program has completed.
9. Confidentially will be maintained within the codes of ethics and legal requirements. Confidentiality does not apply where it would mean that I, as your therapist might break the law or where withholding information means I would breach the codes of ethics. Confidentiality may be breached if I consider there is a risk where you may harm yourself or others. In such exceptional circumstances, where there is a concern for your wellbeing or that of other, it may be necessary to seek help outside the therapeutic relationship. In such an event where I am considering breaching confidentiality, you will normally be consulted first.
10. In the case of a disclosure concerning acts of terrorism, vulnerable adult or child protection issues or drug trafficking, confidentiality will be breached, and such disclosures will be passed onto the relevant authority without delay. Due consideration should be exercised before disclosing anything of a previously unreported criminal nature, as I am obligated to contact relevant authorities.
11. Our therapeutic relationship will remain a professional one at all times, the boundaries of which (such as contact outside of our sessions) can be agreed between us during our sessions.
12. Notes may be taken during and after each session, which will be kept in accordance with the Data Protection Act (1998). These notes will be securely stored. I will discuss the disposal, retention or otherwise of any such notes at the end of our engagement. They are disclosed to no one other than the clinical supervisor, unless required under a court of law subpoena. You have the right to inspect your records should you so wish, and this request will be fulfilled during a therapy session.
13. If agreed payments for therapy are not being paid, then I reserve the right to terminate therapy.
14. Endings – Therapy can at times be demanding, frustrating, and emotional. You may at times find this process very difficult and feel the need to end therapy. Your feedback on the process will be asked for at the end of each session and if you feel unhappy with any aspects of the treatment being offered, please do try and communicate this verbally. This gives us both the chance to address and resolve engagement issues. In the normal course of events, you will probably know when you are ready to finish therapy, and we will agree together on the work we need to do to prepare for this.
15. I will not suddenly or without warning terminate our contract, except in exceptional circumstances, which would become clear in the course of our work together. This would be fully discussed at that time. Please note any threats or acts of violence will invalidate this agreement and therapy will cease. Sessions will not take place if you arrive under the influence of alcohol or non-prescribed medication.
16. You will be notified of any holidays to be taken by myself well in advance. However, there may also be occasions when sessions may be cancelled because of illness or because of attending training sessions or meetings. I will try to give you as much notice as possible of any cancellation and will offer an alternative time. Therefore, please notify any change in contact details.
17. If you have been referred by an outside agency, for example a solicitor or insurance company and there is a pending civil court case – for example if you have been injured as a result of a road accident – I draw your attention to the fact that under the Data Protection Act (1988) I may be obliged to supply copies of our therapy records to a requesting appropriate party, providing you consent.
18. If you have any concerns regarding your therapy, please reach via email and we will respond within 48 hours, unless your questions are sent throughout the holiday season.

Who we are

Our website address is: https://www.anne-goodall.com

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.